Terms and conditions

  • Price:

The price of each product is the price stated on the website at the time of the customer's order. Nockies Palette Wines reserves the right to vary the price from time to time. All prices in New Zealand currency includes NZ GST (15%). All prices in Australian currency includes Aus GST (10%).

  • Product Availability:

The website shows the range of products available online. However, there will be times when products are no longer available or are available only in limited quantities. 

If products are not available we will notify you without delay. If the vintage has changed we will endeavour to offer you the new vintage which you can purchase at your discretion. 

If we have limited quantities we reserve the right to restrict quantities for sale to an individual customer. Again we will notify you as soon as reasonably possible.

  • Payment:

Payment can be made by credit card through the online ordering system or by cheque. If payment is being made by cheque the wine will be sent following receipt and processing of the cheque. Nockies Palette Wines reserves the right to stipulate the means of payment for any customer.

  • Guarantee of Quality:

Nockies Palette Wines guarantees that the wine will be delivered in top quality and condition. We expect you to ensure that the wine once delivered to your address is protected from the sun, heat and adverse weather. If you require a refund or replacement for reasons of quality or breakage, you must contact us at sales@nockiespalette.com as soon as possible.

  • Order Processing and Cancellation:

Once an order has been processed through the website it is difficult to cancel it or exchange it for other products. Therefore if you have ordered wine and change your mind you cannot expect to cancel or return it and receive a refund. If you contact us at sales@nockiespalette.com immediately we will try to make changes but we cannot guarantee that.

  • Privacy Policy:

When you purchase wine from us you have the option of electing to receive further communications and offers. We undertake not to share your details with any other party other than our employees or agents who are delivering goods to you.

If you choose to receive offers from us you may subsequently notify us to unsubscribe at any time. Anyone who chooses not to receive communications or offers, or who unsubscribes will receive no further communication from us.